Our clinic/staff are doing the following:
- telephone screens at the time of booking
- increased technology, allowing both new clients and old clients to book online with specific therapists
- continuation of virtual physiotherapy as a primary means at preventing the spread of COVID
- changes to our billing policy to reduce the number of points of contact and include:
- payment will be taken over the phone, e-transfers at some clinics, or at the time of your appointment using touchless system
- all services are paid in advance, and we will bill EHC on your behalf, with payment directed to the policy holder
- our administrative staff are using a heightened cleaning protocol of all high touch point surfaces in each zone of the clinic, like waiting rooms, washrooms, etc